Tips for Parents/Guarantors

As a parent and/or guarantor you will want to ensure you go over the acceptance package with your son/daughter, this way your son/daughter and you are fully aware and understand the payment schedules, deadlines and any rules and regulations of Student Housing.

At Student Housing, we treat each student as an adult. For most students, the experience of living in Student Housing will be the first time they will be on their own; The Student Housing staff is here to help with that development into adulthood, and provide as much support and assistance as possible to each of our students.

All statements, invoices, and refunds are delivered to the student and we are unable to give out information regarding a student without their permission. In regards to refunds, cheques are made payable to the student and are issued from our corporate office in Ontario.

We recommend that, if possible, all parents/guarantors take a tour of Student Housing to better understand where your son/daughter will be staying. We always welcome a visit from you and hope you get a chance to drop in. Our staff is happy to provide you with a tour upon appointment and answer any questions you may have. Room tours are subject to availability.

If your son/daughter is having any challenges or concerns in Student Housing, please encourage them to speak with the staff. Our staff will work with every student to ensure they are satisfied with their Student Housing experience.

Living away from home for the first time maybe a scary and lonely experience for some students. Send your son/daughter a card or letter whenever you have a chance; this special little something makes all the difference when they are dealing with the stress of academics and independence.

When your son/daughter starts classes they will be extremely busy over the first few weeks. Social activities, academics and settling into a new home and community will take up a lot of their time. We remind you that you may not always be able to get a hold of them when you call and that this is an expected result of joining the community.

Housing Advisors are fellow students who are hired to act as resources and guides for other students. RA's go through a training process which is aimed at providing the necessary skills to deal with situations that may arise while living in Student Housing.